SupportServices

Link2ICT Support Services

Link2ICT understands how important a secure, reliable and stable ICT service is to a learning community as many daily tasks are IT dependent. 

We acknowledge the many ways that an efficient ICT service can assist, and often lead in an educational environment and therefore offer holistic support through the following methods: 

Business and Technical Support

A one-stop-shop for all your technical and business related service issues. Support is available through direct contact with Link2ICT support staff via telephone, email, remotely, and via the instant chat facility and Link2ICT portal.  This service allows you to log incidents quickly and efficiently with support relating to the subscribed products and services we provide to your school

Account Management Servicesfind out sticker purple

Offers further advice and guidance around your ICT provision. We want to ensure that you are able to access information as efficiently as possible. Your Link2ICT Account Manager will provide a dedicated service to support your ICT needs and will happily discuss and advise on all elements of the Link2ICT Service as well as expertise around the education and technology market.

Technician Services

Building on our expertise and knowledge of the education environment, Link2ICT offers specialist technician services to assist with the smooth running and effective management of your school network. Our Technician Service provides a tiered offering that lets you choose the level and frequency of support your school requires.