Privacy Policy

We take care to protect the privacy of customers and users of online Link2ICT services. This privacy policy explains how we collect, store and use data about you.

Visitors to our websites and online services

Link2ICT uses common Internet technologies, such as cookies and web beacons, to keep track of interactions with our websites and emails. When someone visits we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website ( We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.


Use of cookies and web beacons by Link2ICT

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit

Data collection also relates to activity via email and via the Link2ICT portal. Emails we send you may use web beacons (single, 1x1 pixel, invisible images that are downloaded when emails are opened). The web beacon itself does not contain any personal data but allows us to monitor whether emails have been correctly received, opened and clicked on, and to improve the overall email experience we provide. By signing up to our newsletter or other email communications, you agree to give us your permission to do this. To unsubscribe to any of the above communications, please contact us.

Collection of personal information  

The information which we collect and store during normal use of our websites is used to;

-          Monitor and analyse how parts of the site are used. 

-          Manage and administer any services requested and/or booked.

Fair Processing Notice

Under the Data Protection Act 1998, Service Birmingham is the data controller.

Service Birmingham is a joint venture company owned by Capita and Birmingham City Council. Link2ICT is a division of Service Birmingham.


Third parties

We will not disclose any personal information we collect about you to a third party (outside the Service Birmingham joint venture), without your consent. By submitting your personal information through this website, you shall be consenting to it being processed in the manner described above by Link2ICT.


Further information 

For more information about our privacy statement or data practices, please email or write to:
Link2ICT – Service Birmingham, 5th Floor, Fort Dunlop, Fort Parkway, Erdington, Birmingham, B24 9FD

If you have submitted personal information through this website and wish us to cease using it for the purposes submitted, please contact 

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 11 October 2017.